Presented By: Patricia Hughes, RN, MSN, CPHRM,FASHRM, SVP, Healthcare Risk Management, OneBeacon Healthcare Objectives: Define communication of unanticipated outcomes of care (aka “disclosure”) and apology Describe benefits and barriers regarding disclosure[…]
AHRQ Advances in Pt Safety-Med Liability August 2017 Under the PSML initiative, AHRQ funded 13 planning grants and 7 demonstration grants. This initiative aimed to help States and health systems[…]
This brief recorded session is aimed at helping clinical care staff and risk managers to: Define communication of unanticipated outcomes of care (aka “disclosure”) and apology Describe the benefits and barriers regarding[…]
In today’s challenging health care environment risk managers may have the need to know how to educate and coach others about and participate in disclosure and apology discussions with patients[…]
In no particular order, here are some external resources on the topic of communication of unanticipated outcomes of care, apology and resolution. AHRQ Communication and Optimal Resolution (CANDOR) is a process[…]
Here is the October, 2010 issue of Dialogues in Healthcare. If you have any questions, please contact us.